Job DescriptionJob TitleExecutive - Customer Engagement (Agency)LocationGangtok1- GreenfieldDepartmentOperationsFunctionOperations - AgencyReporting toManagerBand5Key Responsibilities
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial Renewal Premium
Managing Petty cash vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Measure of Success:
Service to Delight- 3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be 10 days
Surrender Requests1%
100 % Accuracy of POS requests
100 % Accuracy of Customer service
Zero Day upload of POS Claims Docs in FTP server.
Audit rating 2
Desired qualifications and experience:
Graduate / Post-Graduate in any discipline.
1-2 years’ experience handling front end customer services
Knowledge of service quality is required
About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
