· Co-ordination with various departments to provide updated information/reports to the customer.
· Communicating courteously with the customer by telephone, fax, and emails.
· Communicating with overseas agents.
· Help manage current customer accounts.
· Deal with a high volume of inbound and outbound phone calls.
· Maintain relationships with carriers and customers.
· Provide exceptional customer service to customers and carriers.
· Solve customer and carrier problems and help resolve issues.
· Provide shipment quotes for customers and set up shipments as required by customers.
· Excellent multitasking skills within their work space as well as computer software programs.
· Be a professional representative of our company that other employees look up to.
· Aim to retain customers by providing exceptionally good service levels
Designation : Coodinator /Executive-Customer Service
Location : Noida
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
