Who We Are:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
The Quality Analyst – B2C Technical Support is responsible for monitoring and evaluating customer interactions handled by Technical Support Representatives to ensure quality, compliance, accuracy, and customer experience excellence across voice and chat channels.
1. Quality Monitoring & Evaluation
2. Feedback & Coaching Support
3. Calibration & Quality Governance
4. Customer Experience Improvement
5. Process & Compliance Adherence
Qualifications & Experience
