Role Summary
An Intermediate Technical Writer to transform existing user self-serve help content into short-form, single-intent documentation for Adobe products across web, desktop, mobile, and in-app surfaces. The role requires restructuring and rewriting in-scope content using defined content patterns, while ensuring clarity, accuracy, consistency, and UX-friendly readability at scale.
Key Responsibilities
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Transform in-scope user help content on the client platform into concise, task-focused articles using established content patterns (currently: Tasks, Concepts, References, Troubleshooting, FAQs, What's New, Release Notes; more may be added).
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Ensure content is clear, accurate, concise, easy-to-understand, and user-friendly.
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Follow client style guides, voice & tone, and defined content patterns.
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Collaborate with client stakeholders/SMEs to understand product features and documentation needs.
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Perform UI validation (“keystroking”) to confirm article steps and UI labels match the current app experience.
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Refresh screenshots per client guidelines; incorporate multimedia elements (images/videos/infographics) when required.
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Leverage AI-assisted content creation tools and custom LLM models to increase authoring efficiency while maintaining quality and accuracy.
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Optimize content for modularization, reuse, SEO, and discoverability across multiple surfaces.
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Support content operations: proofreading/editing, tagging, document uploads, content migration, and maintenance as required.
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Apply feedback and collaborate closely with senior writers/SMEs/editors to continuously improve content quality and consistency.
Required Qualifications
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Bachelor's degree in English, Communications, Technical Writing, or a related field.
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3–5 years of experience in technical writing and/or content development.
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Strong written communication skills with high attention to detail (grammar, clarity, structure).
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Ability to understand product functionality and present instructions clearly for end users.
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Familiarity with CMS and collaborative authoring tools (or strong ability to learn quickly).
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Exposure to DITA/XML and/or structured authoring; version management systems.
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Willingness to learn and apply AI-assisted writing tools / LLM workflows responsibly.
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Working awareness of SEO, online readability, and structured content practices.
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Basic understanding of UX writing/accessibility/localization considerations.
Nice-to-Have
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Familiarity with Adobe tools or comparable creative/product ecosystems.
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Experience with image/video capture and lightweight visual editing tools for help content.
