Job Description: Telecaller / Travel Sales Executive
Position: Telecaller – Travel Sales Executive
Department: Sales
Company: TrailStories Adventures
Location: Manali
Employment Type: Part-time/Full-time
About the Company
We are a Himalayan adventure travel company offering treks, group departures, and customized trips across destinations like Himachal, Uttarakhand, Spiti, Ladakh, Kashmir, and other mountain regions. We are looking for an energetic sales professional who can convert travel inquiries into confirmed bookings and help customers plan their dream Himalayan adventures.
Job Overview
We are hiring a Telecaller / Travel Sales Executive who will be responsible for handling incoming leads from Meta Ads (Facebook & Instagram), WhatsApp inquiries, and website forms. The role requires strong communication skills, sales ability, and consistent follow-up to convert interested travelers into paying customers.
The ideal candidate should be confident on calls, understand customer psychology, build trust quickly, and close bookings effectively.
Key ResponsibilitiesLead Handling & Conversion
- Handle daily inbound leads from Facebook Ads, Instagram Ads, WhatsApp, and website inquiries.
- Call customers within the defined response time and understand their travel requirements.
- Qualify leads based on:
- Travel dates
- Destination preference
- Budget
- Number of travelers
- Trip expectations
- Recommend suitable Himalayan trips, treks, and packages.
- Convert qualified leads into confirmed bookings.
Sales & Follow-ups
- Follow up with interested customers through calls, WhatsApp, and messages.
- Handle customer objections related to price, dates, safety, and competition.
- Create urgency using limited seats, departure dates, and special offers.
- Maintain a healthy lead-to-booking conversion ratio.
- Achieve monthly sales targets and revenue goals.
Customer Relationship Management
- Maintain proper lead records and update customer status in CRM/Google Sheets.
- Tag leads according to sales stages (Hot/Warm/Cold).
- Keep customers engaged until final payment and departure.
- Coordinate with operations team for booking confirmations and customer requirements.
Required Skills
- Excellent communication and convincing skills.
- Strong sales mindset with the ability to close deals.
- Good listening skills and customer handling ability.
- Comfortable making 50+ calls daily.
- Strong follow-up discipline.
- Basic knowledge of WhatsApp Business, CRM, Excel/Google Sheets.
- Ability to work with sales targets and incentives.
Preferred Candidate Profile
- Prior experience in telecalling, inside sales, travel sales, or customer support.
- Experience handling Meta/Facebook/Instagram leads preferred.
- Passion for travel and adventure activities.
- Positive attitude, confidence, and willingness to learn.
Performance Expectations
- Quick response to new inquiries.
- High-quality customer conversations.
- Consistent follow-ups.
- Improved lead conversion percentage.
- Monthly booking and revenue achievement.
Why Join Us?
- Work with a fast-growing Himalayan adventure travel brand.
- Attractive incentives for every successful booking.
- Learn travel sales, customer psychology, and adventure tourism.
- Be part of a team creating life-changing mountain experiences.
If you have a profound interest in travelling & can turn inquiries into adventures, we want you on our team!
Pay: ₹5,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Manali, Himachal Pradesh (Manali)
