Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Account Reconciliation Cloud Service (ARCS)
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Account Reconciliation Cloud Service (ARCS).
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring and incident management to ensure high availability of applications.
- Ability to work collaboratively in a team environment and communicate technical information clearly.
- Familiarity with cloud-based financial reconciliation processes and related business workflows.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Account Reconciliation Cloud Service (ARCS).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
