- Handle all reservation inquiries via phone, email, WhatsApp, website, and corporate channels
- Accurately process, modify, and cancel reservations in the PMS and channel manager
- Maximize occupancy and revenue through upselling, cross-selling, and rate optimization
- Coordinate closely with the resort front office and operations team in Munnar for room inventory, special requests, and guest preferences
- Prepare and update daily reservation reports, forecasts, and pickup summaries
- Manage group bookings, corporate accounts, and travel agent reservations
- Ensure prompt and professional communication with guests before arrival
- Handle payment policies, advance payments, cancellations, and no-show procedures
- Resolve reservation-related issues and guest concerns efficiently
- Maintain accurate guest data and ensure compliance with company SOPs
- Salary: Best in Industry
- Food and Accommodation available
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Internet reimbursement
- Provident Fund
Ability to commute/relocate:
- Aluva, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Language:
Work Location: In person
