Tele Collections Executive – Personal Loan & Business Loan Collections
Location: Bangalore
Employment Type: Full-time
Work Mode: On-site
Joining: Immediate
About the Role
We are looking for experienced Tele Collections Executives to manage collections for Personal Loan and Business Loan portfolios. The ideal candidate should have excellent communication, negotiation, and customer handling skills with prior experience in the NBFC/BFSI industry.
Key Responsibilities
- Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts.
- Follow up with customers regarding pending EMI payments and ensure timely collections.
- Negotiate repayment plans and resolve payment-related concerns professionally.
- Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems.
- Coordinate with field collection teams and backend operations for effective account resolution.
- Ensure compliance with collection processes, company policies, and quality standards.
- Address customer queries, escalations, and disputes with empathy and professionalism.
- Achieve daily, weekly, and monthly collection targets.
Eligibility CriteriaExperience
- 1–5 Years
- Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service within the NBFC/BFSI industry.
Education
- 12th Pass / Graduate in any discipline.
Age
Language Requirement
Candidates must have excellent English communication skills along with any one of the following:
- English + Hindi
- English + Telugu
- English + Kannada (Sales experience preferred)
- English + Malayalam
Required Skills
- Tele Collections experience
- BFSI/NBFC industry experience
- Excellent English communication
- Strong negotiation and convincing skills
- Customer handling and problem-solving abilities
- Basic knowledge of CRM tools and MS Office
- Ability to achieve collection targets
Preferred Skills
- Loan Collections experience
- Escalation handling
- Customer dispute resolution
- Regional language proficiency
Salary & Benefits
- Salary: Up to ₹3.5 LPA
- Attractive performance-based incentives
- Career growth opportunities
- Professional training and development
- Supportive work environment
Pay: ₹300,000.00 - ₹350,000.00 per year
Experience:
- Tele Collections, Collections,: 1 year (Required)
Work Location: In person
