Job Description: Basic FunctionPlan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning, Updating account plan with actions and governance and strategic review for the future growth of the accountEssential FunctionsGrow account in all LOB’s Operations Management, Analytics and ConsultingDeliver savings to Client operations with appropriate sign offsDollar value delivered to Client.USD value delivered to EXLEnsure that given client operations are run efficiently to ensure higher profitability ;Maintain and increase FTEs as per the budgetGenerate additional revenue ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;Focus on efficiencies - leaner, greener and faster ; ; ; ; ; ; ; ; ; ;Focus on Smooth migration, Process stabilization & sustained deliveryReducing operational costs ; ; ; ; ; ; ; ; ;Launch TBP as per opportunityEvaluate spans of BAU and low complexity processesFTE headcountRevenue from the ;BU Vs. TargetDeliver guaranteed productivity improvement Gross Margin for the BU ;MEI (Manpower Efficiency Index)Ensure client satisfaction on all SLA’s and given parameters
