Location: Kandivali, Mumbai
Experience: 5+ years
Key Responsibilities:
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Manage end-to-end operations for gift cards, rewards, vouchers, and loyalty programs.
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Coordinate with aggregators, brands, and partners for onboarding, product listings, and operational support.
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Maintain and update gift card catalogues, pricing, inventory, and promotional offers.
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Monitor wallet balances, transactions, and redemption activities to ensure smooth operations.
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Identify, evaluate, and onboard new gift card brands/stores for C2C and B2C platforms while ensuring business alignment
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Handle daily, weekly, and monthly reconciliations with partners and internal teams.
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Monitor chargebacks, fraud cases, and transaction-related issues while implementing corrective actions to minimize risks and losses.
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Work closely with business, finance, technology, and customer support teams to streamline processes.
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Prepare operational reports, MIS, and performance dashboards.
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Ensure operational compliance and accuracy across all reward and gift card programs.
Requirements
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Experience in Operations, Loyalty, Rewards, Gift Cards, FinTech, E-commerce, or Partnerships.
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Proficiency in Excel/Google Sheets and MIS reporting.
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Strong analytical, communication, and problem-solving skills.
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Experience with gift cards, rewards, loyalty programs, prepaid products, or digital commerce will be an added advantage.
