Job SummaryWe are looking for a Team Leader to manage a team of Chat Support Executives, ensuring service excellence, productivity, and achievement of operational KPIs.Key ResponsibilitiesLead and manage a team of chat support agents.Monitor daily team performance and productivity.Conduct team huddles, coaching, and one-on-one sessions.Ensure SLA, quality, and customer satisfaction targets are met.Prepare performance reports and action plans.Handle escalations and support process improvements.Collaborate with QA, WFM, and Training teams.Requirements2–4 years of experience as a Team Leader in Chat Support/BPO.Experience handling team performance and KPIs.Strong leadership and people management skills.Good communication and analytical abilities.Proficient in MS Excel and reporting.
Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person
