Job Description Position: Customer Service Represtative
Job Summary
The Customer Care Executive is responsible for handling customer inquiries, processing orders, providing order updates, and ensuring a smooth customer experience for both online and offline customers.
Key Responsibilities
- Handle customer calls, WhatsApp messages, emails, and inquiries.
- Process online and offline orders.
- Share product information and quotations.
- Coordinate with the workshop and dispatch team for order updates.
- Update customers about order status and delivery.
- Handle customer complaints and provide timely solutions.
- Maintain customer records and follow up on pending inquiries.
- Support the sales and operations team when required.
Requirements
- Good communication skills in English and Hindi.
- Basic knowledge of MS Excel and computers.
- Good customer handling and problem-solving skills.
- Ability to manage multiple tasks and work under deadlines.
- 2-5 years of experience in customer service is preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
