- Managing inventory, tracking spare parts, and approving warranty.
- Monitoring turnaround time (TAT) for service complaints and ensuring SLAs are consistently met.
- Directing service engineers, technicians, and support staff. Overseeing training, scheduling, and performance management.
- Partnering with third-party service providers and authorized service partners to expand network reach.
- Feeding field failure data back to R&D via Failure Reporting, Analysis, and Corrective Action Systems.
- Coordinating large-scale remote firmware upgrades to patch grid-compliance or safety bugs.
- Tracking and reporting critical service metrics including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and First-Time Fix Rates (FTFR).
Pay: ₹200,000.00 - ₹500,000.00 per year
Work Location: In person
