Customer Service Executive Duties: Respond promptly and professionally to customer inquiries received through email and chat platforms. Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have. Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations. Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution. Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail. Maintain a thorough understanding of company products, services, policies, and procedure to provide accurate and up-to-date information to customers.
Candidate Qualifications & Skill Requirements Candidate should ideally have 2 - 5 years of experience in the similar profile Graduate (Any) Previous experience in customer service or a similar role is preferred. Strong written communication skills in English, including excellent grammar, punctuation, and spelling. Proficiency in typing with a high level of accuracy and speed. Ability to multi-task and effectively manage time in a fast-paced environment. Good problem-solving skills and the ability to think critically. Excellent interpersonal skills with a customer-centric approach. Proficiency in using computers and knowledge of email and chat platforms. Reporting Manager: COO Job Location: HO Timeframe: Immediate
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
