Company Name: LMES Academy Private Limited
Website: https://lmes.in/
LinkedIn: https://www.linkedin.com/company/lmes-academy/mycompany/
Role: Customer Support Executive
Experience: 0.6 Year to 3 Years (Freshers can also apply)
Location: Pallavaram, Chennai
Shift: Rotational Shift
Role Description:
The “Customer Support Executive” will be responsible for onboarding enrolled
students, monitoring payment processes, sharing class schedules, and collaborating
with both the support and sales teams. This role is essential for ensuring a smooth
operational flow and maintaining high levels of student satisfaction. The ideal
candidate should be comfortable communicating in Telugu and Hindi, and should
be a natural problem solver who continuously strive to provide excellent customer
service and extraordinary customer satisfaction.
Roles and responsibilities:
1. Support day-to-day operational activities to ensure smooth execution of
academic and support processes
2. Using customer relationship management software (CRM) to document
customer interactions
3. Solving Queries through Calls, Emails and Chats
4. Act as a bridge between operations, support, and academic teams for issue
resolution
5. Coordinate with internal stakeholders to track, resolve, and close escalations
within defined timelines
6. Ensure adherence to internal processes, SLAs, and quality standards
7. Support batch coordination, scheduling, and operational follow-ups when
required
8. Resolving escalated customer issues
Qualification:
1. Should have Minimum 1 Year of experience in Operations / Support role.
2. Comfortable speaking in Hindi and English (mandatory)
3. Strong communication and interpersonal skills to effectively interact with
customers
4. Ability to handle multiple tasks and work in a fast-paced environment
5. Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
6. Strong problem-solving and decision-making abilities.
7. Ability to handle escalations calmly and professionally
8. Willingness to work in a fast-paced, dynamic environment
What We Offer
- Opportunity to work with a growing education organization
- Exposure to operations, support, and stakeholder management
- Learning and growth opportunities in the EdTech domain
Pay: ₹15,464.01 - ₹25,827.45 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
