Team Lead – Academic Counselling (EdTech B2C Sales)
Location: Kochi, Kerala
Employment Type: Full-Time
Experience Required: 4+ Years
Key Responsibilities
- Lead and manage a team of Academic Counsellors to achieve monthly admission and revenue targets.
- Monitor daily team performance, productivity, and conversion metrics.
- Coach and mentor team members on counselling techniques, objection handling, and sales closing.
- Conduct call audits and regular performance reviews to improve team effectiveness.
- Develop and implement strategies to improve lead conversion and customer engagement.
- Ensure timely lead follow-up and accurate CRM management.
- Collaborate with internal departments to ensure a seamless admission process.
- Prepare daily, weekly, and monthly MIS reports for management.
- Drive a performance-oriented and target-focused sales culture.
Mandatory Requirements
- Minimum 4 years of experience in EdTech B2C Sales as an Academic Counsellor or Admissions Counsellor.
- Minimum 1.5 years of experience leading or managing an Academic Counselling team.
- Proven track record of consistently achieving and exceeding admission targets.
- Strong experience in handling inbound and outbound admission enquiries.
- Excellent leadership, coaching, and team management skills.
- Experience using CRM platforms and sales reporting tools.
- Strong communication, negotiation, and objection-handling abilities.
- Ability to analyse team performance and implement improvement strategies.
Preferred Skills
- Team Leadership
- Academic Counselling
- Admission Counselling
- EdTech Sales
- B2C Sales
- Team Management
- Lead Conversion
- CRM Management
- Sales Coaching
- Performance Management
- Customer Relationship Management
- Revenue Growth
- Target Achievement
- Training & Mentoring
Education
Bachelor's Degree in any discipline.
Why Join Step D Innovations?
- Leadership opportunity in a fast-growing business development company.
- Attractive salary with performance-based incentives.
- Career growth into Sales Manager and Business Development leadership roles.
- Dynamic, collaborative, and performance-driven work environment.
- Continuous learning and leadership development.
Pay: ₹30,000.00 - ₹44,957.42 per month
Benefits:
Application Question(s):
- How many years of team handling experience do you have ?
Experience:
- Inside sales: 4 years (Required)
Language:
Work Location: In person
