Managed Services
Service Delivery, Staff
Job Description:
The Service Delivery Consultant delivers contracted Managed Services by executing operational, data, and system-based work on behalf of clients. Acting as an extension of the client’s internal team, this role emphasizes accuracy, consistency, and timely execution while adhering to defined Statements of Work (SOWs) and service standards.
In this role, you will provide professional, courteous, and efficient services across Blackbaud’s suite of CRM products. You will manage file imports and exports, maintain data hygiene, build and deliver reports, and support high-volume, detail-driven work—making strong organizational and time-management skills essential. Working in a structured, fast-paced team environment, you will help prioritize requests, troubleshoot issues, and communicate effectively with both internal teams and clients regarding schedules and delivery. As part of a collaborative team of analysts, you will report to a functional area manager and adapt quickly as client needs and services evolve.
Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
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This role supports customers and stakeholders primarily during U.S. business hours.
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Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
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Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
Major Objectives:
Client Service & Delivery
Communicate clearly with internal stakeholders regarding status, priorities, risks, and dependencies
Quality, Compliance & Documentation
Collaboration & Continuous Improvement
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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
