Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : AWS CloudFormation
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of operational procedures to enhance efficiency.
- Engage in continuous learning and knowledge sharing to foster team growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS CloudFormation.
- Experience with infrastructure as code tools and practices.
- Strong understanding of cloud architecture and services.
- Familiarity with incident management and problem resolution processes.
- Ability to collaborate effectively with cross-functional teams.
Additional Information:
- The candidate should have minimum 2 years of experience in AWS CloudFormation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
