Job title: Customer Support Executive
Company: Global IT Solutions
Department: Customer support
Location: Sec-7, Rohini, delhi
Job type: Full-time
Job Summary:
A Customer Support Executive is responsible for delivering exceptional customer service by coordinating with clients, addressing inquiries, and ensuring timely issue resolution. The role involves reviewing customer requests, updating and maintaining accurate client data, managing support records, and collaborating with internal teams to provide efficient solutions. The position requires strong communication, organizational, and problem-solving skills to ensure a positive customer experience and smooth operational processes.
Roles and Responsibilities:
- · Coordinate with clients to address inquiries, provide updates, and ensure timely resolution of issues.
- · Review customer requests, support tickets, and documentation for accuracy and completeness.
- · Update customer records, case statuses, and relevant information in the company's software systems.
- · Maintain accurate and organized client data and ensure data integrity.
- · Collaborate with internal teams to resolve customer concerns and improve service delivery.
- · Track customer interactions and prepare reports as required.
- · Deliver professional and responsive customer support while maintaining high customer satisfaction. Manage end-to-end sales cycle from lead generation to closure.
Skills and key requirements:
- · Bachelor's degree in any discipline (preferred)
- · 1–3 years of experience in customer support or client coordination (or relevant experience)
- · Strong communication and interpersonal skills
- · Ability to manage multiple client requests in a fast-paced environment
- · Experience maintaining accurate customer records and documentation
- · Basic knowledge of Microsoft Office applications
- · Customer-focused mindset with a proactive approach to issue resolution
- · Ability to work independently and as part of a team
Experience:
Freshers as well as candidates with 1-3 years of experience are welcome to apply.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
