Job Summary
The IT Support Specialist is responsible for providing day-to-day technical support to employees and stores, maintaining IT systems and devices, troubleshooting technical issues, and ensuring smooth operation of hardware, software, networks, CCTV, POS, and other IT-related systems.
Key Responsibilities
- Provide technical support to employees and store teams for hardware and software issues.
- Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.
- Provide support for POS/billing systems, ERP systems, attendance machines, and other business applications.
- Monitor and troubleshoot internet, Wi-Fi, LAN, routers, switches, and other network-related issues.
- Coordinate with internet service providers and external IT vendors for technical support and maintenance.
- Support CCTV systems and coordinate with vendors for CCTV-related technical issues.
- Maintain proper records of IT assets, devices, software, accessories, and assigned equipment.
- Manage user accounts, passwords, access permissions, and basic system security requirements.
- Assist employees with email, application, login, and password-related issues.
- Ensure antivirus, operating system updates, backups, and basic security measures are maintained.
- Respond to IT issues reported by stores and resolve them within the required timeframe.
- Conduct regular checks of IT equipment and systems at all stores.
- Maintain an IT support log for reported issues, actions taken, and resolution status.
- Coordinate the installation and setup of new IT equipment for new stores and employees.
- Ensure company IT equipment is handled and used properly.
- Escalate major technical or security issues to management or the concerned vendor immediately.
- Maintain confidentiality of company systems, data, passwords, and other sensitive information.
- Assist management with IT-related projects, system upgrades, and process improvements.
Store Support
The IT Support Specialist will be required to provide technical support to all company stores and ensure the smooth functioning of:
- POS and billing systems
- Internet and Wi-Fi
- CCTV systems
- ESSL/biometric attendance systems
- Computers and printers
- ERP/software applications
- Networking equipment
- Company mobile devices and SIM-related technical issues
Required Skills & Qualifications
- Diploma/Degree in IT, Computer Science, Electronics, or a related field.
- 1–3 years of relevant IT support experience preferred.
- Good knowledge of computer hardware and software troubleshooting.
- Basic knowledge of networking, LAN, Wi-Fi, routers, and switches.
- Knowledge of Windows operating systems and common business applications.
- Good troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to provide support across multiple store locations.
- Ability to work independently and respond to urgent technical issues when required.
Key Performance Indicators (KPIs)
- Timely resolution of IT support requests.
- Minimum downtime of critical IT systems.
- Proper maintenance of IT assets and records.
- Timely resolution of store-level technical issues.
- Regular preventive maintenance of IT equipment.
- Compliance with company IT and information-security policies.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
