- Onboard new clients after software purchase and ensure a smooth implementation process.
- Conduct product demonstrations and software training sessions for clients.
- Assist customers in setting up and using Cloud Vertical AI software.
- Handle client queries through phone calls, WhatsApp, email, and online meetings.
- Coordinate with the technical and product team to resolve customer issues promptly.
- Maintain customer records, onboarding status, follow-up schedules, and support updates in the CRM system.
- Build strong relationships with clients and ensure high customer satisfaction.
- Monitor client usage and encourage product adoption and renewals.
- Follow up with existing customers for feedback, support requirements, and additional business opportunities.
Requirements
- 1–3 years of experience in IT Sales, Software Sales, SaaS, CRM/ERP software, cloud solutions, or customer onboarding/support.
- Excellent communication skills in Hindi and English .
- Good understanding of software applications and cloud-based products.
- Strong problem-solving and client-handling abilities.
- Comfortable with online meetings, product demonstrations, and customer training.
- Basic knowledge of CRM tools, Excel, and computer operations.
Preferred Candidate
- Experience in software sales, dealer management software, table booking software, CRM software, ERP software, or cloud-based applications.
- Ability to explain technical concepts to non-technical customers.
- Customer-focused and proactive in handling client issues.
Pay: ₹12,000.00 - ₹22,000.00 per month
Location:
- Jorasanko, Kolkata, West Bengal (Required)
Work Location: In person
