Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Supply Chain Management (SCM) Applications
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications that support business functions. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Supply Chain Management (SCM) Applications.
- Strong analytical and problem-solving abilities related to supply chain software environments.
- Experience with incident management and root cause analysis within enterprise applications.
- Ability to work with various software components and understand their interdependencies in business systems.
- Effective communication skills to interact with technical teams and business stakeholders.
- Familiarity with monitoring tools and techniques to ensure system health and performance.
Additional Information:
- The candidate should have minimum 2 years of experience in Supply Chain Management (SCM) Applications.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
