Customer Relationship Management (CRM)
Language Requirement - Malayalam (Mandatory)
Job Summary
ECOG Core Technologies is seeking a proactive, customer-focused, and relationship-driven Customer Relationship Management (CRM) professional to manage customer interactions, build long-term relationships, and ensure an exceptional customer experience. The ideal candidate should possess excellent communication skills, be fluent in Malayalam, and have the ability to handle customer queries professionally while coordinating effectively with internal teams.
Key Responsibilities
- Build and maintain strong relationships with existing customers.
- Communicate with customers through phone calls, emails, WhatsApp, and virtual or in-person meetings.
- Handle customer queries, complaints, and service requests professionally and efficiently.
- Coordinate with internal departments to ensure timely resolution of customer issues.
- Follow up with customers regarding ongoing projects, service updates, and support requests.
- Maintain accurate customer records and interaction history in the CRM system.
- Deliver a positive customer experience throughout the customer lifecycle.
- Understand customer requirements and communicate suitable solutions or services.
- Prepare customer feedback reports, follow-up updates, and service documentation.
- Support customer retention initiatives and strengthen long-term client relationships.
- Ensure timely communication and maintain high levels of customer satisfaction.
Required Skills
- Fluent in Malayalam (Speaking is Mandatory).
- Good communication skills in English; Tamil proficiency is an added advantage.
- Excellent customer handling and interpersonal skills.
- Strong listening, negotiation, and problem-solving abilities.
- Professional attitude with a customer-first approach.
- Basic knowledge of CRM software and Microsoft Office (Word, Excel, Outlook).
- Ability to multitask and work effectively in a fast-paced environment.
- Good organizational and follow-up skills.
Qualifications
- Bachelor's Degree in any discipline.
- Minimum 1 year of experience in Customer Relationship Management, Customer Support, Customer Service, or a related role.
- Experience working with CRM tools is preferred.
Why Join ECOG Core Technologies?
At ECOG Core Technologies, we believe in creating opportunities for professional growth while delivering exceptional customer experiences.
What We Offer
- Professional, collaborative, and supportive work environment.
- Exposure to diverse clients and industries.
- Continuous learning and career development opportunities.
- Hands-on experience with modern CRM systems and business operations.
- Opportunity to build strong customer engagement and relationship management skills.
- Performance-driven culture with opportunities for career advancement.
Experience: 1 Year
Location: Saravanampatti, Coimbatore (Onsite)
Employment Type: Full-Time
Timing: 9 to 6:30
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
