Position: Customer Relationship Management (CRM) Executive
Company: EWA Properties
Location: Mangalore / Remote, depending on the role
Salary: ₹15,000–₹20,000+ per month, based on experience, plus performance-based incentives
About EWA Properties
EWA Properties is a growing boutique hospitality and vacation-stay brand offering a curated collection of premium beach villas, farm stays, holiday homes, and unique stays across Mangalore, Udupi, Mysore, Bangalore, and other destinations. We focus on delivering the best customer experience through quick responses, smooth bookings, personalised service, comfortable stays, and reliable support throughout the guest’s journey. Our goal is to create memorable experiences for every guest while building strong, long-term relationships with our property hosts.
.Job Overview
We are looking for an enthusiastic, confident, and organized CRM Executive to manage guest enquiries, follow-ups, bookings, check-ins, check-outs, and host coordination.
This is primarily a voice-based role. The CRM Executive will act as the main point of contact between guests and property hosts, ensuring excellent customer service and converting enquiries into confirmed bookings.
Key Responsibilities
- Lead Management and Booking Conversion: Respond promptly to guest enquiries received through phone calls, WhatsApp, email, and digital platforms, and convert leads into confirmed bookings.
- Guest and Host Coordination: Coordinate booking details, check-ins, check-outs, special guest requests, and other updates with guests and property hosts.
- Follow-ups and Customer Retention: Follow up regularly with prospective guests, send booking reminders, and collect feedback after their stay.
- CRM Updates and Daily Reporting: Maintain accurate CRM records and daily reports covering calls, new enquiries, follow-ups, pending leads, and confirmed bookings.
- Guest Support and Problem Resolution: Handle guest queries and coordinate operational changes efficiently to maintain high service standards.
- Target Achievement: Work towards individual and team booking and revenue targets.
Requirements and Qualifications
- Language Skills: Excellent spoken and written English is mandatory. Knowledge of Kannada, Hindi, or other local languages will be an added advantage.
- Experience: 1–3 years of experience in CRM, customer service, guest relations, inside sales, reservations, or hospitality administration. Freshers with excellent communication and sales skills may also apply.
- Communication: Strong interpersonal skills, active listening ability, confidence in handling calls, and professional telephone etiquette.
- Sales Ability: Comfortable following up with customers, handling objections, and converting enquiries into bookings.
- Organization: Ability to multitask, maintain accurate CRM records, and work efficiently in a fast-paced environment.
- Technical Skills: Basic knowledge of Microsoft Excel, Google Sheets, email, and CRM software is preferred.
- Back-to-work women are encouraged to apply.
Benefits and Perks
- Competitive salary with attractive performance-based incentives.
- Training and career growth opportunities.
- Opportunity to grow within a rapidly expanding hospitality network.
- Supportive, collaborative, and fast-paced working environment.
Pay: ₹13,000.00 - ₹20,000.00 per month
Work Location: In person
