- Admissions Conversations & Lead Management
- Conduct consultative telephonic, video, and in-person discussions with families to help them evaluate SST with clarity and confidence.
- Understand student background, aspirations, decision criteria, and parent expectations, and guide the conversation accordingly.
- Maintain a structured follow-up rhythm for active leads, ensuring timely nudges and consistent visibility into their decision-making stage.
- Capture accurate, detailed notes in the CRM after each conversation to ensure smooth internal coordination and high lead hygiene.
- Targets, Reporting & Internal Coordination
- Achieve defined goals across test registrations, offer to acceptance conversions, refunds, and overall enrollment numbers.
- Share concise daily updates with the Team Lead on funnel movement, blockers, and any support required for specific families.
- Flag complex cases early to the Team Lead (deadline extensions, academic queries, parent concerns, etc.) for alignment and support.
- Collaborate with operations, marketing, and academic teams by providing accurate, timely information for smoother end-to-end student handling.
- Parent–Student Experience
- Build trust through mature, grounded, and empathetic conversations that reflect high communication standards.
- Handle sensitive or high-stakes moments - offer acceptance, fee deadlines, comparison concerns - with composure and clarity.
- Conduct campus tours or virtual counseling sessions for families requiring deeper clarity before decision-making.
- Maintain QA, tonality, and accuracy benchmarks consistently, ensuring every family receives a premium admissions experience.
- Non-admissions cycle responsibilities (September to December)
- Support offline and school outreach activities, including career fairs, info-sessions, campus events etc.,
- Assist in building a healthy top-of-funnel pipeline ahead of the next admissions cycle.
Growth Opportunities
This role offers significant exposure to the admissions function. Successful performers can grow into:
- Admissions Strategy Associate: Handle higher-stakes offer conversations with academically strong families and take on more consultative, maturity-driven responsibilities.
- Team Lead – Admissions: Lead a pod of Admission Counsellors, drive performance through coaching and audits, and own conversion outcomes for your team.
Required Qualifications
- Education
- Engineering/experience in working in the Indian Engineering education space is mandatory.
- MBA from a Tier-1 college or university is a plus.
- Experience
- 1-4 years of experience in admissions, sales or high-interaction roles, in ed-tech companies (counselling, customer-facing roles) is mandatory.
- Experience in working at study-abroad consultancies is a plus.
- Prior exposure to engaging with parents, and students.
- Knowledge, Skills, and Abilities
- Exceptional spoken English with clear articulation and a calm, mature tone.
- Ability to structure thoughts quickly in conversations.
- Ability to handle parent conversations with confidence, warmth, and clarity.
- Strong personal discipline, follow-through, and accountability.
- Open to feedback and able to implement improvements rapidly.
Job Types: Full-time, Permanent
Pay: ₹1,000,000.00 - ₹1,800,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Application Question(s):
- Have you Completed B.Tech in Engineering ?
- Have you completed MBA from Tier College or University ?
- Your current CTC ?
- Expected current CTC ?
- Notice Period ?
Experience:
- total: 1 year (Preferred)
- Admission Counsellor: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person
