Role Overview
We are looking for a responsible and process-driven Process Coordinator to manage day-to-day operational processes, ensure smooth coordination across teams, maintain workplace discipline, and monitor overall process compliance. The role requires strong follow-up skills, operational ownership, and the ability to maintain system hygiene across tools like Jira Etc.
Key Responsibilities
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Oversee and coordinate daily operational processes across departments.
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Ensure proper implementation and adherence to company processes and SOPs.
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Act as a floor manager to monitor daily activities, employee coordination, and workplace discipline.
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Maintain professional work culture, operational discipline, and process compliance on the floor.
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Conduct regular follow-ups with teams to ensure timely task completion.
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Track pending tasks, escalations, and operational bottlenecks.
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Coordinate with different teams to streamline communication and workflow.
Prepare daily/weekly process reports and status trackers.
Identify process gaps and suggest operational improvements.
Ensure smooth coordination between management and teams for process execution.
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Support management in maintaining productivity, accountability, and operational efficiency.
Maintain Jira hygiene by ensuring:
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Proper ticket creation and assignment
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Accurate task updates and closures
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Sprint/task tracking
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Removal of duplicate or inactive tasks
Maintain HubSpot hygiene by ensuring:
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Proper CRM updates
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Accurate lead and customer data management
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Follow-up tracking and stage updates
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Removal of duplicate or incorrect records
Required Skills
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Strong coordination and people management skills.
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Excellent communication and follow-up abilities.
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Good understanding of operational processes and workflow management.
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Hands-on experience with Jira and HubSpot preferred.
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Strong attention to detail and discipline management.
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Ability to handle multiple tasks and work in a fast-paced environment.
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Good reporting and documentation skills.
Key Traits
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Strong ownership and accountability
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Process-oriented mindset
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Disciplined and proactive approach
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Leadership and coordination abilities
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Problem-solving mindset
