Join Our Growing Tripstax Team!
We are excited to welcome an enthusiastic individual who loves delivering outstanding customer service and thrives in a collaborative environment. As part of our dynamic and expanding team, you will play a key role in resolving and triaging customer support tickets within agreed SLAs keeping customers informed every step of the way.
Role & responsibilities:
- Resolve customer support tickets raised in Jira ticketing system.
- Triage customer support tickets to the correct teams.
- Create resolution articles which are linked to the tickets in Jira via Confluence to aid team learning and support.
- Follow up with customers, provide feedback and updates on each ticket and see through to resolution.
- Use excellent customer service skills to exceed customers' expectations.
- Report back to Technical Support Writer any missing support documents for future reference.
- Proven working experience in providing customer service / service desk support.
Qualification & Requirements:
- Graduation or Post-Graduation from a technical background like BSc IT, BCA, MCA, etc.
- Good verbal and written communication skills
- Team player attitude
- Ability to multi-task and meet deadlines
- Understanding of SQL databases
- Basic SQL scripting skills
- Willing to work in 24/7 rotational shifts
- Proven working experience of Jira and Confluence
Interested candidates are encouraged to submit their updated resumes on [email protected] at their earliest convenience.
