Job Description (JD) – Front Office Executive
Konnect Diagnostics
Position:
Front Office Executive
Department:
Front Office / Patient Relations
Location:
Konnect Diagnostics
Reporting To:
Front Office Manager / Center Manager
Job Summary:
The Front Office Executive is responsible for handling patient registration, appointment coordination, billing support, customer service, and maintaining smooth front desk operations at the diagnostic center. The role requires excellent communication skills, patient handling, and coordination with internal departments to ensure quality patient experience.
Key Responsibilities:
- Welcome and assist patients and visitors professionally.
- Handle patient registration and appointment scheduling.
- Verify patient details and maintain accurate records in the system.
- Coordinate with billing and diagnostic departments for smooth patient flow.
- Attend phone calls, WhatsApp queries, and walk-in enquiries.
- Guide patients regarding tests, packages, preparation instructions, and reports.
- Ensure proper token management and queue handling.
- Collect payments and support billing activities when required.
- Maintain front desk cleanliness and professional appearance.
- Handle patient complaints politely and escalate when necessary.
- Ensure confidentiality of patient information and records.
- Support daily operational activities assigned by management.
Required Skills:
- Good communication and interpersonal skills.
- Basic computer knowledge and typing skills.
- Ability to handle patients professionally.
- Knowledge of billing software/MS Office is an added advantage.
- Good coordination and multitasking abilities.
- Customer service orientation.
Qualification:
- Any Graduate / Intermediate with relevant experience.
- Experience in diagnostics, hospitals, or healthcare front office preferred.
Experience:
- 1–3 years preferred in healthcare or diagnostic center front office operations.
Working Hours:
As per company policy and shift requirements.
Salary:
As per industry standards and experience.
Preferred Qualities:
- Positive attitude
- Professional appearance
- Team player
- Ability to work under pressure
- Patient-friendly approach
Pay: ₹16,000.00 - ₹24,000.00 per month
Benefits:
Work Location: In person
