ARDEM is a leading Business Process Outsourcing (BPO) organization delivering high-quality data processing and business transformation services to global clients.
We are looking for detail-oriented professionals with 1-2 years of experience in US Logistics or Claims Processing who are passionate about quality, analytical thinking, and delivering exceptional customer outcomes.
If you have experience processing logistics claims, working in night shifts, and maintaining high-quality standards, we’d love to hear from you.
Claims Processing Analyst
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1-2 Years of experience in:
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US Logistics Claims Processing
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Freight Claims
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Transportation Claims
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Insurance Claims
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Shipment Exception Processing
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Mandatory experience working in Night Shift
As a Claims Processing Analyst, you will be responsible for reviewing, validating, processing, and resolving claims while ensuring complete accuracy, adherence to Standard Operating Procedures (SOPs), and timely delivery.
The role requires excellent analytical ability, documentation review, email management, customer communication, and problem-solving skills.
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Review, validate, and process freight, shortage, damage, delay, and transportation claims.
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Verify supporting documents including:
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Bill of Lading (BOL)
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Proof of Delivery (POD)
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Freight Invoices
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Shipment Records
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Supporting Evidence
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Ensure every claim complies with client guidelines and internal SOPs.
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Review claim documents for completeness and accuracy.
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Identify missing documentation.
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Verify shipment details.
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Detect inconsistencies and exceptions.
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Maintain complete audit-ready documentation.
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Manage client mailboxes efficiently.
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Prioritize incoming requests.
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Assign claims appropriately.
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Respond professionally to client communications.
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Escalate issues whenever required.
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Meet daily production targets.
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Achieve required Turn Around Time (TAT).
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Ensure quality targets are consistently achieved.
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Maintain complete process documentation.
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Follow all compliance requirements.
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Coordinate with:
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Operations Team
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Quality Team
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Carriers
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Client SPOCs
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Management Team
Bachelor’s Degree (Mandatory) except BA
Candidates should be comfortable working with:
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MS Excel
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MS Word
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Outlook
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Email Management
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Data Validation
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Documentation Review
Experience in one or more of the following domains:
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Insurance Claims Processing
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Healthcare Claims Processing
The successful candidate should consistently achieve:
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100% On-Time Delivery
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100% Accuracy
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Completion within defined Cycle Time
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Meet Productivity (PPH) Targets
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Meet Turn Around Time (TAT)
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Follow Client SLAs
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Zero Negative Client Feedback
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Zero Internal Escalations
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Excellent Attendance Record
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No Unplanned Absences
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Continuous Learning Mindset
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Permanent Work From Home Opportunity
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Five-Day Working Week
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Fixed Night Shift
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Performance-Based Career Growth
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Learning & Development Programs
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Leadership Development Opportunities
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Structured Training Programs
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Exposure to International Clients
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Stable Long-Term Career
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Employee Recognition Programs
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Friendly & Collaborative Work Culture
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Opportunity to work with Global Logistics Clients
Candidates must have:
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Windows Laptop/Desktop
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Intel Core i5 Processor or above
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Minimum 8 GB RAM
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14″ Full HD Screen
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Stable Broadband Internet (100 Mbps or above)
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AnyDesk Installation
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Dedicated Work Environment for Night Shift
