Key Responsibilities:
- Contact abandoned-cart customers via calls, email, or chat to recover lost sales.
- Explain products, pricing, benefits, and offers to drive purchase decisions.
- Resolve customer queries professionally and enhance the buying experience.
- Follow up with warm leads to improve conversions.
- Maintain accurate CRM records of interactions and conversions.
- Collaborate with marketing teams to optimize cart recovery strategies and conversion rates.
Qualifications:
- Experience in customer relationship management or sales support.
- Strong communication and interpersonal skills.
- Excellent customer handling and persuasion skills.
- CRM and e-commerce platform knowledge is a plus.
- Goal-oriented, proactive, and sales-driven mindset.
Location: Goregaon West, Mumbai (6 days working)
Pay: ₹15,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Current Salary?
- Expected Salary?
- Notice Period?
Work Location: In person
