This position exists for the purpose of functioning as the strategic business leader of the hotel's Rooms Operations, which includes the areas of responsibility for Front Office, Housekeeping, and Spa. The position ensures that Rooms Operations, including Spa services, meet the brand’s standards, align with customer needs, ensure associate satisfaction, and focus on growing revenues while maximizing the financial performance of the department. As a member of the Executive Committee, the individual develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer, ultimately working toward creating an iconic and profitable hotel.
