Roles & Responsibilties:
Business Process Management System
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Coordinate identification & documentation of all critical business processes
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Maintenance of documented process maps for processes and procedures in the unit
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Conduct Process/Surveillance Audits
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Ensure Closure of Non Conformities
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Ensure wing to wing and correct measurement standards are put in place
Service Quality
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Ensure implementation of CSAT/DSAT feedback actionable
Training
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Facilitate training in the Unit
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Ensure implementation of various Quality training programs
Communication
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Implement and support the communication plan across the function
Lead all Quality and Business Excellence initiatives at the respective function.s
