Clinic Manager
Location: Gurugram
Company Overview
The Exotics Vet is a leading specialty veterinary healthcare organization dedicated to providing advanced medical, surgical, and specialty care for companion animals and exotic pets. With experienced veterinary professionals, modern medical facilities, and a strong commitment to clinical excellence, we strive to deliver exceptional patient care and an outstanding client experience.
Our multidisciplinary approach includes advanced diagnostics, surgery, preventive healthcare, emergency care, rehabilitation, and specialized treatment services. As we continue to expand our presence across India, we are looking for passionate professionals who are committed to operational excellence and exceptional client service.
We are looking for a proactive and operationally strong Clinic Manager to oversee the daily functioning of our specialty veterinary clinic.
Job Summary
The Clinic Manager will be responsible for managing the overall operations, administration, client experience, team coordination, facility management, and process compliance of the clinic. The role requires strong leadership, multitasking ability, people management skills, and operational discipline to ensure smooth clinic functioning and excellent service standards.
Key ResponsibilitiesClinic Operations
- Manage the day-to-day operations of the clinic.
- Ensure smooth patient flow, appointment coordination, and client handling.
- Monitor clinic opening and closing procedures.
- Ensure operational readiness of consultation rooms, OT, diagnostics, pharmacy, and reception areas.
- Coordinate with doctors, technicians, front desk staff, housekeeping, and vendors.
- Ensure timely resolution of operational issues.
Team Management
- Supervise front office, housekeeping, support staff, and coordinators.
- Prepare staff duty rosters and shift schedules.
- Monitor staff attendance, discipline, grooming, and performance.
- Conduct regular team meetings and operational briefings.
- Support HR in recruitment coordination and onboarding activities.
Client Experience & Service Quality
- Ensure excellent customer service and client satisfaction.
- Handle escalations, complaints, and service recovery professionally.
- Monitor feedback and improve patient/client experience.
- Maintain a warm, compassionate, and professional clinic environment.
Inventory & Vendor Management
- Monitor stock levels of medicines, consumables, OT supplies, and housekeeping materials.
- Coordinate with vendors for maintenance, housekeeping, pest control, biomedical waste, and other facility services.
- Ensure timely procurement and stock replenishment.
- Verify invoices and maintain vendor coordination.
Compliance & Administration
- Ensure adherence to SOPs, hygiene protocols, safety standards, and operational guidelines.
- Maintain records, reports, and operational documentation.
- Coordinate with management for audits and compliance requirements.
- Ensure proper maintenance of clinic infrastructure and equipment.
Financial & Reporting Responsibilities
- Monitor billing processes and daily collections.
- Maintain operational MIS reports and clinic performance data.
- Track expenses and coordinate with accounts for invoice processing.
- Support management in achieving operational efficiency and revenue targets.
Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving and conflict-resolution skills.
- Good administrative and organizational capabilities.
- Ability to manage operations in a fast-paced environment.
- Customer service orientation and empathy towards pet owners.
- Proficiency in MS Excel, Google Sheets, and basic reporting.
Preferred Qualifications
- Bachelor's degree in Management, Healthcare Administration, Hospitality, Business Administration, or a related field.
- 6–10 years of experience in clinic, hospital, healthcare, hospitality, retail, or service operations management.
- Experience in veterinary healthcare or animal care organizations will be preferred.
- Ability to manage multi-location operations will be an added advantage.
Working Conditions
- 5-day working week.
- Flexibility to handle operational emergencies when required.
Why Join The Exotics Vet?
- Be a part of one of India's growing specialty veterinary healthcare organizations.
- Work alongside experienced veterinary professionals in a modern clinical environment.
- Opportunity to contribute to high-quality patient care and exceptional client experiences.
- Collaborative, professional, and growth-oriented workplace.
- Excellent career growth opportunities within an expanding veterinary healthcare network.
Pay: From ₹50,000.00 per month
Work Location: In person
