- (Candidate Must Have DRA Certificate).
- Contact Debtors: Initiate contact via telephone, email, or mail to inform customers of overdue accounts.
- Negotiation: Negotiate payment plans, payoff deadlines, or settlements to recover outstanding funds.
- Record Keeping: Maintain accurate, up-to-date records of all communications, payments, and account status updates.
- Investigation: Research and locate customers who have changed contact information or moved ("skip tracing").
- Compliance: Adhere to all local, state, and federal laws regarding debt collection, such as the Fair Debt Collection Practices Act (FDCPA).
- Problem Resolution: Handle customer complaints, questions, and billing discrepancies.
- Reporting: Generate reports on collections activities, success rates, and delinquent accounts. Betterteam +6
Required Skills and Qualifications
- Communication: Exceptional verbal and written communication skills for negotiation and persuasion.
- Negotiation & Interpersonal Skills: Ability to handle difficult conversations with professionalism and patience.
- Organization: Strong attention to detail for managing multiple, complex accounts.
- Technical Knowledge: Proficiency with, or ability to learn, debt management software, databases, and Microsoft Office Suite.
- Education: High school diploma is typically required, though a bachelor’s degree in finance, accounting, or business is preferred.
- Experience: Prior experience in collections, telemarketing, customer service, or banking is highly valued.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
