Operations Management
- Oversee end-to-end business operations including procurement, manufacturing, inventory management, logistics, and retail operations.
- Develop and implement operational strategies to improve efficiency, productivity, and profitability.
- Monitor stock movement, inventory turnover, and diamond/jewellery valuation controls.
- Ensure compliance with industry regulations, quality standards, and company policies.
- Implement SOPs and process improvements across all departments.
- Manage vendor relationships and negotiate favorable commercial terms.
Sales & Business Development (B2B & B2C)
- Drive sales growth across wholesale, corporate, export, retail, and online channels.
- Develop strategic partnerships with jewellery retailers, distributors, wholesalers, and corporate clients.
- Expand market presence and identify new business opportunities domestically and internationally.
- Establish sales targets and monitor performance against business objectives.
- Lead key account management for high-value clients and strategic partners.
- Develop customer retention and loyalty programs.
Marketing & Brand Management
- Develop and execute comprehensive marketing strategies to enhance brand visibility and market share.
- Manage digital marketing, social media, influencer marketing, e-commerce promotions, and offline campaigns.
- Plan and execute exhibitions, jewellery shows, trade fairs, and product launches.
- Analyze market trends, competitor activities, and consumer behavior.
- Oversee branding, advertising, public relations, and communication initiatives.
- Drive lead generation and customer acquisition programs.
Financial & Commercial Management
- Collaborate with finance teams on budgeting, forecasting, and cost control measures.
- Monitor profitability, operational costs, and ROI of marketing initiatives.
- Prepare business performance reports and strategic recommendations for senior management.
- Ensure optimal working capital management and inventory investment control.
Team Leadership
- Lead and mentor operations, sales, marketing, retail, and customer service teams.
- Build a high-performance culture focused on accountability and continuous improvement.
- Conduct performance reviews and implement employee development programs.
- Drive cross-functional collaboration to achieve organizational objectives.
Customer Experience Management
- Ensure exceptional customer service across all touchpoints.
- Handle key customer escalations and maintain strong client relationships.
- Develop strategies to enhance customer satisfaction and repeat business.
- Monitor customer feedback and implement improvement initiatives.
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
Work Location: In person
