Position: Front Desk Executive
Location: Jayanagar 4th Block, Bengaluru
Department: Front Office / Patient Relations
Experience: 1–3 years preferred
About the Role
We are looking for a friendly, well-organised Front Desk Executive to support the Front Desk Manager in managing day-to-day patient interactions and clinic coordination. The role involves handling calls, attending patient enquiries, explaining treatments, and supporting basic B2B outreach for partnerships.
Key Responsibilities
- Assist the Front Desk Manager with daily front desk operations.
- Answer incoming calls and respond to patient enquiries professionally.
- Understand patient requirements and explain relevant skin, hair and aesthetic treatments.
- Coordinate appointments, follow-ups and patient communication.
- Handle walk-in patients and ensure a smooth patient experience.
- Maintain accurate patient and enquiry records.
- Coordinate with doctors and the clinic team for appointments and patient requirements.
- Prepare invoices and assist with basic billing-related activities.
- Make B2B calls to potential partners such as corporates, salons, wellness businesses and other relevant organisations.
- Follow up with potential partners and maintain basic partnership records.
- Support the team with other administrative and front-office activities as required.
What We're Looking For
- Excellent communication and interpersonal skills.
- Pleasant, confident and professional personality.
- Comfortable speaking with patients over the phone and in person.
- Good ability to understand and explain services clearly.
- Basic computer and billing/invoicing skills.
- Comfortable making outbound calls and following up with prospects.
- Prior experience in a telecalling, clinic, hospital, healthcare, beauty, wellness or customer-facing role is a plus.
What We Offer
- Opportunity to work in a growing skin, hair and aesthetic clinic.
- Exposure to patient relations, clinic operations and business partnerships.
- Growth opportunities based on performance.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
