Job Description : Microsoft Teams Operations Engineer
Responsible for day-to-day operations, monitoring, and support of Microsoft Teams. The role focuses on Teams automation, provisioning, governance enforcement, licensing, and recovery to ensure service stability and compliance.
Key Responsibilities:
Monitor Teams service health, automation workflows, alerts, and logs
Manage automated Teams provisioning, lifecycle, and Town Hall workflows
Troubleshoot automation failures and perform recovery actions
Enforce Teams governance (naming, ownership, channels, security)
Perform operational maintenance, including request queues and certificate renewals
Manage Teams Premium licensing and usage reporting
Support data recovery, inventory, audits, and user requests
Maintain SOPs and improve operational efficiency
Requirements:
5–7 years of IT operations or collaboration platform support experience
Strong hands-on Microsoft Teams administration experience
Experience with Teams/M365 Admin Center, automation, monitoring and governance
Strong troubleshooting and communication skills
MS-700 or MS-102 certification preferred
