We are looking for a highly skilled and experienced Instructional Designer to join our Training team. The ideal candidate will be responsible for designing, developing, and delivering engaging, high-impact learning content across all business verticals — including Collections, Revenue Cycle Management (RCM), and Customer Service. This role requires a strategic thinker with hands-on expertise in instructional design tools, adult learning principles, and digital content development.
- Design and develop structured and engaging learning content in multiple formats including e-learning modules, instructor-led training, microlearning, simulations,
and job aids.
- Apply instructional design principles (ADDIE, SAM, Bloom’s Taxonomy) to create outcome-driven learning experiences.
- Partner with SMEs and stakeholders to conduct learning needs assessments, define learning objectives, and determine content strategy.
- Leverage e-learning tools like Articulate Storyline, Rise 360, Vyond, Adobe Creative Suite, and others to build high-quality digital learning.
- Manage content lifecycle within the Learning Management System (LMS) – from creation and deployment to tracking and evaluation.
- Design assessments and feedback mechanisms to measure learning effectiveness and continuously improve content based on analytics and learner feedback.
- Design visually compelling decks for client presentations, internal communication, or business proposals, ensuring alignment with Credence branding.
- Create digital banners, promotional content, and visual aids to support the marketing and branding of learning programs or organizational communication.
- Collaborate with the Quality or Compliance teams to develop short explainer videos or training content for regulatory requirements and process adherence.
- Contribute to general corporate deck creation for leadership teams as needed.
- Contribute to L&D branding, gamification strategies, and learner engagement campaigns.
- Stay abreast of learning technology trends (AI/VR in learning, adaptive learning platforms) and recommend innovations to enhance Credence’s learning culture.
- Value Add: In addition to design responsibilities, actively participates in training facilitation, adding delivery capabilities to content development expertise.
5-8 years of experience in instructional design, digital learning development, or content
strategy within an L&D function or e-learning company.
❖ Proficiency in LMS tools (e.g., Moodle, SuccessFactors, or similar).
❖ Hands-on experience with authoring tools: Articulate Storyline/Rise, Adobe
Captivate, Camtasia, Vyond.
❖ Advanced MS Office skills, particularly PowerPoint and Excel.
Bachelor’s degree in Instructional Design, Education, Communications, or related fields.
Strong understanding of adult learning principles and training effectiveness.
❖ Strong written and verbal communication skills.
❖ Ability to translate complex information into simple, compelling learning
material.
Data-driven mindset to evaluate learner performance and identify areas for improvement.
A creative thinker with a learner-first mindset and the ability to turn abstract ideas into
engaging learning solutions.
Comfort in a dynamic, fast-paced environment with shifting priorities and evolving learning
needs.
Proven ability to work cross-functionally with SMEs, designers, facilitators, and tech teams.
- Working Days: Mon to Fri (Fixed Off on Sat and Sun)
- Working hours: 9 (1hr break included)
- Shift Timing: Day to US Shifts (Flexible with Shift)
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.
