Architect - Automation N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting Applications for the role of Senior Principal Consultant Solution Architect - Service Now In this role you will provide technical leadership to the team & work closely with client enterprise architecture team and client Service Now Teams Responsibilities: - Provides technical leadership to the team - Creates and maintains a detailed view of the existing architecture - Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document. - Defines and communicates at an architectural and design level technical solutions aligned with business problems and systems architecture. - Ensures technical governance process and policies are being adhered to. - Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions. - Creates and maintains a detailed view of integrations - Creates and maintains a Technical Implementation Roadmap. - Resolves technical escalations including responding to defects - Participates in process workshops - Works closely with client enterprise architecture team and client Service Now Teams - Periodically Reviews Configuration to ensure Platform health - Assesses instance health (performance manageability usability scalability upgradability and security) by conducting Service Now Health Scan - Reviews design and code per sprint to ensure quality - Provides hands on assistance with the detailed design and implementation approach of selected projects. - Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client. - Maintains expert knowledge of the Service Now platform products capabilities and ecosystem. - Assists in migrating configuration across instances - Support COE in continuous development of training paths for professional advancement. - Contribute to ongoing definition of best development and solution practices. - Lead training workshops as means to spread experiences gained across the practice.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
UiPath Certified Professional Automation Solution Architect - UiPath AcademyUiPath Academy, UiPath - RPA Solution Architect - UiPath AcademyUiPath Academy
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Automation N
Remote Type -
Office
Work Shift -
Variable (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
