manages a team of debt collection agents to ensure the timely recovery of outstanding debts and past-due accounts while maintaining healthy customer relationships. Driving recovery metrics while enforcing regulatory compliance.
Core Roles and Responsibilities
- Team Management: Directing daily activities, conducting workload studies, planning agent shifts, and delegating specific debtor portfolios. [1, 2]
- Performance Tracking: Setting daily, weekly, and monthly recovery targets, while auditing performance through call monitoring and data metrics. [1, 2, 3, 4, 5]
- Escalation Handling: Intervening in high-value, highly sensitive, or complex non-payment disputes to negotiate viable settlement solutions. [1, 2, 3, 4, 5]
- Compliance Enforcement: Ensuring all agent communications strictly follow local financial regulations, debt recovery laws, and internal guidelines. [1, 2, 3, 4]
- Coaching and Mentoring: Providing ongoing training on advanced negotiation techniques, objection handling, and empathetic communication. [1, 2]
- Reporting & Strategy: Analyzing collection databases to identify delinquency trends and compiling monthly feedback reports for executive management.
- Education: A Bachelor's degree in Business, Finance, Commerce, or a closely related field.
- Experience: Generally requires 3–5 years of working experience within a financial collection environment, including at least 1–2 years in a leadership or supervisory capacity.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Education:
Experience:
- total work: 5 years (Required)
Work Location: In person
