Strategy & Continuous Improvement
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Define and execute the MP&L strategy for MHXX in alignment with global supply chain and business priorities.
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Drive continuous improvement and innovation across all MP&L processes to enhance efficiency, reduce costs, and improve service levels.
Inventory & Performance Management
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Develop and implement inventory strategies for MHXX Distribution Centers.
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Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
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Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments.
End-to-End Supply Chain Execution
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Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
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Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.
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Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
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Partner with GBTS (Global Business & Technology Solutions) to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.
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Cooperation with the BU / Sales and implementing/adopting global standards.
Customer Service & Stakeholder Management
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Lead the Customer Service team to drive customer-centric strategies, ensuring timely order fulfillment and proactive communication.
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Develop and implement service level agreements (SLAs) for Customers, Suppliers (both, internal and external) and other functional departments.
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Manage operational relationships with 3PL providers and participate in Business Reviews to ensure service levels and operational efficiencies are met.
Planning & SIOP Management
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Lead forecasting, inventory management and logistics planning processes, ensuring its alignment with financial and operational goals.
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Facilitate and actively contribute to the SIOP (Sales, Inventory & Operations Planning) process by coordinating cross-functional inputs from Sales, Marketing, and Operations.
Digitalization & Data Integrity
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Ensure the integrity of data processing and intake to enable accurate forecasting, planning, and reporting.
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Utilize advanced analytics to identify trends, risks, and opportunities for continuous improvement.
Performance & Reporting
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Monitor key performance indicators (KPIs) and provide regular updates to senior leadership on supply chain performance.
Leadership & Organizational Development
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Lead, develop, and mentor a multidisciplinary team, including SIOP/Replenishment Planners, Customer Service representatives, Analysts, and IT Project Managers.
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Foster a culture of accountability, innovation, and excellence within the team. Build organizational capability through succession planning, skills development, and cross-functional collaboration.
