Senior – AV Specialist (Design | Installation | Programming | Post-Installation Phase)
Location: Mumbai
Job Type: Full-time
Position Overview
We are seeking a highly skilled Senior AV Specialist / Senior Engineer to lead our AV technical Team — from system design and installation to programming and post-installation support. The ideal candidate will have strong hands-on experience in enterprise AV integration, troubleshooting, and leadership. This role involves managing escalations, mentoring engineers, and ensuring seamless operation of AV and VC systems across meeting rooms, collaboration spaces, and digital signage environments.
Key Responsibilities
AV & VC System Support
- Provide Level 3 support for AV & VC setups (meeting rooms, auditoriums, collaboration spaces).
- Troubleshoot and resolve AV/VC issues involving displays, projectors, microphones, audio systems, and codecs (Logitech, Poly, Cisco, Extron, Crestron, etc.).
- Perform firmware upgrades, configuration changes, and system optimizations for AV devices.
- Support and guide team members during on-site installations and configurations.
- Conduct basic programming and automation (Q SYS,Crestron, Extron, AMX).
Video Conferencing & Collaboration Tools
- Ensure seamless performance of Zoom, Microsoft Teams, Webex, and Google Meet setups.
- Troubleshoot video/audio quality, camera tracking, and codec configurations.
- Support hybrid meeting environments, BYOD setups, and soft codec integrations.
Networking & System Integration
- Work with IT teams to manage AV-over-IP, VLANs, QoS, and firewall rules for AV traffic.
- Ensure network security compliance and low-latency streaming for AV systems.
- Troubleshoot and integrate cloud-based conferencing solutions with enterprise IT infrastructure.
Incident Management & Documentation
- Manage incident escalations, perform root cause analysis (RCA), and develop preventive measures.
- Maintain AV inventory, documentation, system diagrams, and maintenance logs.
- Track service requests, escalate to vendors when needed, and maintain system health reports.
- OEM Certifications
Collaboration & Leadership
- Mentor and guide L1 engineers and AV technicians.
- Collaborate closely with IT, facilities, project managers, and vendors.
- Participate in new AV deployments, upgrades, and proof-of-concept (POC) testing/HO/IC Reports.
Required Qualifications & Skills
Technical Skills
- Strong hands-on experience in AV installation and commissioning.
- Expertise in AV & VC system troubleshooting, configuration, and maintenance.
- Proficiency in AV control systems: Crestron, Extron, AMX (highly preferred), QSC, Kramer.
- Knowledge of video conferencing codecs (Poly, Cisco Webex, Logitech, etc.).
- Understanding of Dante, AES67, AV-over-IP, NDI, and SDVoE protocols.
- Basic programming skills in AMX, Cisco, Crestron, or Extron automation systems.
- Experience integrating Zoom, MS Teams, Google Meet, and SIP/H.323 systems.
Soft Skills
- Strong analytical, problem-solving, and communication abilities.
- Excellent client-handling and multitasking skills.
- Proven leadership and mentoring capabilities.
Experience
- 5+ years of experience in AV/VC system integration, support, and troubleshooting.
- Hands-on experience in enterprise AV environments and large-scale deployments.
- Prior involvement in incident management and vendor coordination.
Certifications (Preferred)
- CTS / CTS-I / CTS-D (AVIXA)
- Q SYS,Crestron, Extron, QSC, AMX, or equivalent manufacturer certifications.
Education
- Bachelor’s degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience).
Work Environment & Schedule
- On-site support at corporate offices and client locations.
- Occasional remote troubleshooting as required.
Benefits
- Competitive salary and growth opportunities
- Paid time off
- Cell phone reimbursement
- Training and certification support
Join us to lead cutting-edge AV integration projects, mentor a talented technical team, and deliver seamless enterprise collaboration experiences.
Pay: ₹19,565.29 - ₹45,798.96 per month
Work Location: In person
