| Pune, MaharashtraBengaluru, Karnataka
Job Summary
Years of Experience
4-6 years of relevant experience in supporting, administering, implementing, and troubleshooting BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) solutions in enterprise environments.
Experience working with privileged access management, remote support technologies, authentication systems, and secure vendor access solutions.
Strong understanding of operational support, incident management, change management, and platform administration within cybersecurity environments.
General Description
Support the administration, maintenance, and optimization of BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) platforms.
Participate in implementation, upgrade, migration, and enhancement activities related to BeyondTrust environments.
Collaborate with security, infrastructure, networking, application, and service desk teams to deliver secure remote access solutions.
Perform troubleshooting and root cause analysis for platform, connectivity, authentication, and integration issues.
Support onboarding of internal users, vendors, and third-party partners into BeyondTrust remote access solutions.
Assist with platform governance, operational reporting, access reviews, compliance requirements, and audit requests.
Develop operational documentation, SOPs, knowledge articles, support runbooks, and configuration guides.
Participate in incident response, problem management, change execution, and continuous service improvement activities.
Key Responsibilities
Years of Experience
4-6 years of relevant experience in supporting, administering, implementing, and troubleshooting BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) solutions in enterprise environments.
Experience working with privileged access management, remote support technologies, authentication systems, and secure vendor access solutions.
Strong understanding of operational support, incident management, change management, and platform administration within cybersecurity environments.
General Description
Support the administration, maintenance, and optimization of BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) platforms.
Participate in implementation, upgrade, migration, and enhancement activities related to BeyondTrust environments.
Collaborate with security, infrastructure, networking, application, and service desk teams to deliver secure remote access solutions.
Perform troubleshooting and root cause analysis for platform, connectivity, authentication, and integration issues.
Support onboarding of internal users, vendors, and third-party partners into BeyondTrust remote access solutions.
Assist with platform governance, operational reporting, access reviews, compliance requirements, and audit requests.
Develop operational documentation, SOPs, knowledge articles, support runbooks, and configuration guides.
Participate in incident response, problem management, change execution, and continuous service improvement activities.
Skill Requirements
Technical Requirements
Hands-on experience administering and supporting BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) solutions.
Experience configuring and managing:
Representative Consoles
Jump Clients
Jump Items
Session Policies
Access Policies
User Groups
Team Management
Vault Accounts
PRA Endpoint Access Controls
Experience onboarding servers, network devices, applications, and third-party vendor access into PRA environments.
Good understanding of privileged remote access concepts including credential injection, session brokering, vendor access management, and session monitoring.
Experience troubleshooting remote session issues, authentication failures, access policy violations, and connectivity problems.
Knowledge of SSL certificates, DNS, load balancing, firewalls, and network troubleshooting required for BeyondTrust deployments.
Experience with BeyondTrust PRA Vault integration and credential management capabilities.
Understanding of session recording, session monitoring, auditing, and compliance reporting requirements.
Ability to review logs and perform troubleshooting using BeyondTrust administrative tools and diagnostic utilities.
Experience working with REST APIs, integrations, and automation use cases.
Basic scripting knowledge using PowerShell, Python, or Shell scripting for task automation and reporting.
Familiarity with ITSM tools such as ServiceNow and integration with approval workflows.
Soft Skills
Exceptional analytical and problem-solving skills.
Excellent communication and interpersonal skills to collaborate with clients and cross-functional teams.
Adaptability and the ability to embrace change and innovation in IAM support.
Dedication to providing excellent customer service and technical support.
Detail-oriented with a commitment to deliver high-quality solutions.
Ability to work both independently and as part of a team.
Certifications (Preferred)
BeyondTrust Privileged Remote Access Certification
BeyondTrust Remote Support Certification
Educational Qualifications
University degree in IT or/and IT Security
Other Requirements
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