Job Responsibilities:
- Regularly connect with School Owners, Principals, and Management to collect feedback.
- Build strong professional relationships with school decision-makers.
- Understand requirements, concerns and expectations from Crickingdom.
- Capture feedback and convert it into clear action points.
- Coordinate with Academy Operations, Coaching, Sales, Marketing and Management to address requirements.
- Follow up with internal teams and ensure commitments are executed on time.
- Maintain a structured database of school interactions, feedback and action items.
- Track customer satisfaction and identify opportunities to strengthen school partnerships.
- Prepare concise weekly/monthly reports for management.
Primary KRA
School Relationship → Feedback → Internal Coordination → Action → Follow-up → Customer Satisfaction
Qualifications and Experience:
- 2+ years in Customer Relationship, Client Servicing, Business Development or Customer Experience.
- Excellent communication and interpersonal skills.
- Confident speaking with School Owners, Principals and senior management.
- Strong follow-up and coordination skills.
- Good Excel/Google Sheets and reporting ability.
- Self-driven and comfortable working independently.
- Education, School, Sports Academy, or EdTech experience preferred.
Job Types: Permanent, Full-time, Fresher
Pay: From ₹350,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Dhanori, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer Relationship/Servicing/ Business Development: 2 years (Required)
Language:
Willingness to travel:
Work Location: Hybrid remote in Dhanori, Pune, Maharashtra
