We are looking to hire Customer Service Advisors for the E-Commerce Customer Supportprocess . The role involves handling inbound customer calls related toretail orders and ensuring a high level of customer satisfaction by resolving queries efficientlyand professionally.Advisors will interact with customers regarding order-related issues and provide accurateresolutions while maintaining quality and productivity standards.Key Responsibilities
- Handle inbound customer calls per day related to E-Commerce retail services.
- Assist customers with queries such as:
Order cancellationRefund requestsLost or missing ordersReturn requestsPayment issues or money-back requests
- Provide clear, professional, and empathetic customer support.
- Follow standard operating procedures while resolving customer issues.
- Maintain high-quality service and adhere to defined KPIs.
- Accurately document customer interactions in the system.
Job Type: Full-time
Pay: ₹10,399.33 - ₹28,475.96 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
