Swan Solutions & Services Pvt. Ltd. is a leading IT Infrastructure and Digital Transformation company with over 36 years of industry experience. Headquartered in Mumbai, Swan is a ₹1,400+ Crore organization delivering IT Infrastructure, Cloud, Cybersecurity, Networking, Virtualization, Storage, and Managed Services to leading BFSI, PSU, SMB, and Corporate customers.
Swan is a technology partner with leading organizations including HP, Cisco, Microsoft, VMware, and NetApp.
We are looking for an experienced Asst. Manager – Onsite IT Operations to manage onsite IT infrastructure, end-user support, network operations, IT assets, vendors, and infrastructure availability. The role involves coordinating with internal teams, vendors, and business stakeholders to ensure smooth and reliable IT operations.
Location: Ujjain, Madhya Pradesh
Department: IT Operations
Employment Type: Contractual – Yearly Basis
Experience: 10–11 Years
Working Days: Monday to Saturday
Shift: General Shift
- Act as the IT interface for business requirements and coordinate with internal teams and vendors to fulfil IT needs.
- Provide onsite support for laptops, desktops, printers, CCTV, Dell servers, Cisco devices, firewalls, access systems, and other IT hardware.
- Ensure timely incident resolution in coordination with Service Desk and technical teams.
- Manage IT assets including deployment, maintenance, stock control, health checks, and physical audits.
- Coordinate with vendors for hardware repairs, cabling, AMC, and infrastructure activities.
- Maintain IT/server rooms, including backup, equipment checks, and safety and security compliance.
- Ensure availability and performance of LAN/WAN infrastructure, including wired and wireless networks.
- Manage SD-WAN, firewalls, Active Directory, Microsoft 365, and Veeam backups.
- Coordinate with AWS/Azure vendors for cloud infrastructure provisioning.
- Execute hardware, software, and network upgrades, installations, and relocations.
- Troubleshoot IT systems, networks, and applications in coordination with COE teams and vendors.
- Strong knowledge of Windows, LAN, SUSE/Dell Servers, and Telecom systems.
- Good knowledge of Microsoft 365, IT security, SD-WAN, VMware, and vCenter.
- Knowledge of AWS/Azure cloud infrastructure.
- Hands-on knowledge of Cisco switches/routers and Fortinet firewalls.
- Working knowledge of Active Directory and Aruba Controllers/Access Points.
- Experience in Veeam Backup; SAP DR knowledge will be an added advantage.
- Strong vendor and relationship management skills.
- Excellent user relationship, communication, coordination, and execution skills.
BE / B.Tech or relevant degree
- Opportunity to manage enterprise IT infrastructure and onsite operations.
- Exposure to networking, cloud, security, virtualization, and backup technologies.
- Opportunity to work with leading enterprise technologies and vendors.
- Professional growth through challenging IT operations assignments.
If you have strong experience in onsite IT operations, infrastructure management, networking, vendor coordination, and enterprise IT support, we’d love to hear from you.
Apply today and become a part of Swan Solutions & Services Pvt. Ltd.
