Job Summary
We are looking for a proactive and customer-focused Duty Manager to oversee the daily operations of the hotel and ensure exceptional guest experiences. The ideal candidate will be responsible for supervising operational departments, resolving guest concerns, maintaining service standards, and ensuring smooth coordination between departments during assigned shifts.
Key Responsibilities
- Oversee the day-to-day hotel operations during assigned shifts.
- Ensure smooth functioning of Front Office, Housekeeping, Food & Beverage, and other operational departments.
- Deliver exceptional guest service by promptly addressing guest inquiries, requests, and complaints.
- Monitor guest satisfaction and implement corrective actions to enhance the guest experience.
- Supervise hotel staff and ensure adherence to company policies and service standards.
- Coordinate with department heads to ensure seamless hotel operations.
- Handle VIP guest arrivals, departures, and special requests.
- Conduct regular inspections of guest rooms, public areas, and hotel facilities to maintain cleanliness and quality standards.
- Ensure compliance with health, safety, fire, and security regulations.
- Prepare daily operational reports, incident reports, and shift handover notes.
- Manage emergency situations efficiently and ensure guest and staff safety.
- Monitor occupancy levels, room availability, and operational requirements.
- Assist in staff training, coaching, and performance monitoring.
- Support revenue optimization through effective room management and guest service initiatives.
Required Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
Experience
- 3–5 years of experience in hotel operations, with at least 2 years in a supervisory or Duty Manager role.
- Experience in business hotels, luxury hotels, resorts, or hospitality establishments is preferred.
Required Skills
- Strong knowledge of hotel operations and guest service standards.
- Excellent leadership and team management skills.
- Outstanding communication and interpersonal abilities.
- Strong problem-solving and conflict-resolution skills.
- Knowledge of hotel property management systems (PMS) such as Opera or similar software.
- Proficiency in MS Office.
- Ability to work under pressure and make quick operational decisions.
- Strong organizational and multitasking abilities.
- Understanding of hospitality regulations, health, safety, and security procedures.
Preferred Candidate Profile
- Guest-centric with a professional and positive attitude.
- Excellent decision-making and crisis-management abilities.
- Strong coordination and leadership skills.
- Flexible to work rotational shifts, weekends, public holidays, and night shifts.
- Well-groomed with a commitment to maintaining high hospitality standards.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
