Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Saviynt Identity Platform
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Saviynt Identity Platform.
- Experience with identity and access management concepts and tools related to Saviynt.
- Strong analytical skills to diagnose and resolve complex application issues.
- Familiarity with system monitoring and incident management practices.
- Ability to work with multiple stakeholders to coordinate issue resolution and system updates.
Additional Information:
- The candidate should have minimum 3 years of experience in Saviynt Identity Platform.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
