Location: Bangalore
Department: Customer Support / BPO / Call Center
Job Type: Full-Time
Shift: Night Shift / Rotational (based on process)
Experience: 0-3 Years
Education: HSC / Graduate / Undergraduate
We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.
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Handle inbound and outbound international calls for customer service, support, or sales.
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Resolve customer queries efficiently and professionally.
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Ensure customer satisfaction through effective communication and problem-solving.
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Meet and exceed performance metrics such as call quality, response time, and issue resolution.
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Maintain accurate records of customer interactions using CRM tools.
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Follow company policies and standard operating procedures (SOPs).
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Work closely with team leaders and quality teams to improve service delivery.
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Escalate complex issues to appropriate departments when required.
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Excellent communication skills in English (verbal and written).
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Strong listening and interpersonal skills.
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Ability to work in night shifts and rotational shifts.
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Basic computer knowledge and typing speed.
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Previous experience in international voice process or BPO (preferred but not mandatory).
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Ability to handle pressure and maintain composure during difficult conversations.
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Attractive salary with performance-based incentives.
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Paid training and career development programs.
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Transportation facilities (pick-up and drop for night shifts).
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Health insurance and other benefits.
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Friendly work environment and growth opportunities.
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Any time from (5pm - 11pm) which will be instructed by the HR
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Week offs: Rotational
