Job Summary
- UK based company dealing with customers of online store
- Follow up (with suppliers & courier) to ensure that appropriate actions are taken on customers' requests.
- Ability to listen carefully and understand British accent
Responsibilities and Duties
- Answer calls professionally to provide information about products, take/ cancel orders, or obtain details of complaints.
- Conduct regular outbound sales and follow-up calls to generate sales opportunities, convince customers to complete purchases, and encourage product reviews in line with company targets.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Willingness to solve customers’ problems
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Required Experience, Skills and Qualifications
- Fluent in English
- Excellent communication skills and ability to learn
- Knowledge of internet and ability to use Microsoft Office and email to quickly look up customer information
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
